Billing & support

Contact support

Contact support for help with your organisation, Google Ads connection, Labelizer setup, billing, free access or managed marketing services.

There are a few ways to reach Flowboost support, depending on what you need help with.

Chat with support in the app

The fastest way to reach support is through the chat launcher. On a computer or tablet it appears in the bottom-right corner of every page, whether you are logged in or browsing as a visitor. The launcher reappears each time you navigate. Click it to start a conversation with the support team. Once you're logged in, Help & docs → Chat with support in the sidebar opens the same chat.

On a phone the launcher is hidden so it doesn't cover the page. Open the sidebar and choose Help & support → Chat with support instead. On the public pages, the Contact link in the footer also opens the chat.

Use the support email

You can also contact Flowboost support at [email protected]. Email is a secondary channel. For a faster response, use the in-app chat launcher.

What to include

To help support investigate faster, include:

Your organisation name.
The email address you use for Flowboost.
The Google Ads account name or customer ID, if relevant.
The page or workflow where you are stuck.
A screenshot if the issue is visual.
Any error message you see.

Do not send Google passwords, private API keys or other secrets.

For Google Ads account issues

If the issue is about a missing Google Ads account, include:

Which Google user you connected.
Whether the account is under a manager account.
Whether you can open the account directly in Google Ads.

For Labelizer issues

If the issue is about Labelizer, include:

The organisation name.
The Labelizer project name.
The Google Ads account used by the project.
The latest run status.
Whether Merchant Center sync is enabled.

For managed marketing services

If you want Flowboost to manage or support your marketing execution, mention that you are interested in becoming a Flowboost client.