# Contact support

> Contact support for help with your organisation, Google Ads connection, Labelizer setup, billing, free access or managed marketing services.

There are a few ways to reach Flowboost support, depending on what you need help with.

## Chat with support in the app

The fastest way to reach support is through the chat launcher. On a computer or tablet it appears in the bottom-right corner of every page, whether you are logged in or browsing as a visitor. The launcher reappears each time you navigate. Click it to start a conversation with the support team. Once you're logged in, **Help & docs → Chat with support** in the sidebar opens the same chat.

On a phone the launcher is hidden so it doesn't cover the page. Open the sidebar and choose **Help & support → Chat with support** instead. On the public pages, the **Contact** link in the footer also opens the chat.

## Use the support email

You can also contact Flowboost support at [support@flowboost.com](mailto:support@flowboost.com). Email is a secondary channel. For a faster response, use the in-app chat launcher.

## What to include

To help support investigate faster, include:

- Your organisation name.
- The email address you use for Flowboost.
- The Google Ads account name or customer ID, if relevant.
- The page or workflow where you are stuck.
- A screenshot if the issue is visual.
- Any error message you see.

Do not send Google passwords, private API keys or other secrets.

## For Google Ads account issues

If the issue is about a missing Google Ads account, include:

- Which Google user you connected.
- Whether the account is under a manager account.
- Whether you can open the account directly in Google Ads.

## For Labelizer issues

If the issue is about [Labelizer](/docs/labelizer/labelizer), include:

- The organisation name.
- The Labelizer project name.
- The Google Ads account used by the project.
- The latest run status.
- Whether Merchant Center sync is enabled.

## For managed marketing services

If you want Flowboost to manage or support your marketing execution, mention that you are interested in becoming a Flowboost client.