# Troubleshooting common issues

> Quick fixes for the most common bumps.

Quick fixes for the most common bumps you might hit while using Wolfy.

## I can't see an account I expect

New Google Ads accounts don't sync automatically, they need to be connected to a project first. Open the **Projects** page from the project switcher in the header and connect the account to a project. See [Add and manage projects](/docs/organisations/add-and-manage-projects).

## The Reports button is greyed out

The **Reports** button needs an active project with a connected Google Ads account. Switch to (or add) one via the **Organisation ▸ Project** switcher in the header, and it unlocks. See [Your focus account](/docs/wolfy/choosing-your-focus-account).

## "We could not load this chat session"

This is usually temporary. Click **Retry**, or go **Back to chats** and reopen the conversation. If it persists, start a new chat.

## Wolfy says it can't access certain data

Some data has limitations set by Google Ads itself (for example, certain auction-insights or competitor data may be restricted by Google). When that happens, it's a Google limitation rather than a Wolfy one; Wolfy will tell you and suggest the closest alternative.

## A response stopped or looks incomplete

Send the question again. For long-running answers you can use the stop control and re-ask with a more specific prompt. Adding a timeframe and KPI usually helps.

## I hit my usage limit

You'll see a banner in the chat with options to upgrade, enable on-demand usage or adjust your limit. Check **Wolfy Settings → Plan & usage** for details. Starting a new chat per topic also helps your usage last longer.

## Still stuck?

Reach out to us from the help widget and we'll take a look.